3. If all else fails, refer to the manual for your modem to find the proper initialization string and enter in in the “Advanced Settings” panel. 2. Ensure you have selected the correct Modem and Speed. If your modem is not in the list, try “Default Modem Settings” or one of the “Generic Modems”. 1. Try switching your modem off and then on again. TotalAccess™ can’t initialize your modem.